Troubleshooting & FAQ
Frequently Asked Questions
Quick answers to the most common questions about PDFSimple — from file limits and storage to cancellation and refunds.
Can I try PDFSimple before paying?
Yes. The Starter plan lets you run 2 PDF tasks in total — a lifetime allowance, not a daily or monthly one — with files up to 50 MB, without a credit card. Paid plans unlock higher limits.
My file is too large to upload. What can I do?
The Starter plan supports files up to 50 MB. If your file is larger, try compressing it first with the Compress PDF tool. Alternatively, upgrade to Pro (500 MB limit) or Business (500 MB limit).
How long does PDFSimple keep my files?
Files are automatically deleted after the retention window: 2 hours on Starter, 7 days on Pro and Business. Download your results before the window closes — expired files cannot be recovered.
How do I cancel my subscription?
Go to Dashboard → Billing and click Cancel subscription. Your plan remains active until the end of the current billing period, then reverts to Starter. No further charges are made.
Can I get a refund?
Refund requests are handled by Paddle (our billing provider). Contact our support team within 14 days of a charge and we will review your request on a case-by-case basis.
Which browsers are supported?
- Google Chrome (recommended) — latest version.
- Mozilla Firefox — latest version.
- Microsoft Edge — latest version.
- Safari — version 15 and above.
Can I use PDFSimple offline?
No. PDFSimple is a cloud-based service that requires an internet connection. Processing runs on our servers, not in your browser.
Do you store my files permanently?
No. Files are stored temporarily and permanently deleted after the retention window. We do not keep copies of your files and they are never used for any purpose beyond the operation you requested.
Still have a question not answered here? Use the Contact support link at the bottom of this page to reach our team.
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